For each product, you'll find important information on the product page , as well as a specific product FAQ with the most frequently asked questions and answers about how to take it and its effects. If you can't find what you're looking for there, simply send us an email: service@brain-effect.com. You can reach us Monday - Friday from 9:00 a.m. to 5:00 p.m.! We'll get back to you as soon as possible.

Dietary supplements generally only take effect after several days or weeks of use . Therefore, we only offer trial sizes of certain products. You can find these in our online shop.

If you can't find a trial size of your favorite product, this is usually a sign that you need to take it over a longer period of time to fully benefit from its effects. We offer our 60-day money-back guarantee for these products! This gives you the opportunity to test the product at your leisure and integrate it into your daily routine

You can find out whether a product is suitable for your diet on the corresponding product page.

Unless a specific date is listed under the respective item in the webshop, we unfortunately cannot provide any more precise information. However, you can provide us with your email address, and we will let you know as soon as the item is available again.

Simply add yourself to the waiting list on the respective product page and we will do our best to have your desired product back in stock soon.

You can enter your discount code during checkout under Use your voucher code .
Most of our discounts are time-limited and can only be redeemed within a specific period. The expiration date of your discount code is always stated.

You don't need a customer account to order products through our webshop. However, it's useful in certain situations, such as checking the status of your order.

To do so, simply go to the webshop (top right) and click on Create Account - one or two clicks - done.

Since your order is packaged and handed over to DHL or Hermes for shipping immediately after completion, it cannot be canceled. Should you still want to return it or are dissatisfied with our products, you can either exercise your right of withdrawal or take advantage of our money-back guarantee.

To ensure you receive your package as quickly as possible, it will be packed and labeled immediately after your order is placed.
Therefore , product customization is unfortunately no longer possible after the order has been completed.

To ensure you receive your package as quickly as possible, it will be packed and labeled immediately after your order is placed. Therefore, unfortunately, it is not possible to change your address after the order has been completed . However, if it's any relief, orders with minor address errors, such as transposed digits in the postal code, etc., can still be delivered in many cases.

Is all the information correct except your house number?

Then simply go to your tracking link and select "Deliver to a neighbor" and enter your correct house number there.

Our shipping process is automated to process each order as quickly as possible. Therefore, we unfortunately cannot combine separate orders into a single package.

There can be several reasons for this. In this case, please send us an email to service@brain-effect.com with a description of the device you're using (tablet, mobile phone, PC) and the browser you're using (Google Chrome, Safari, Firefox, etc.), and ideally include a screenshot. This will help us better identify the problem and find a suitable solution more quickly.

In addition to Germany, we supply the following countries with the BRAINEFFECT: Austria, Switzerland, Belgium, the Netherlands, Luxembourg, France, Portugal, Spain, Italy, Denmark and Poland .

The delivery time within Germany is usually 2 to 3 working days, to all other countries mentioned above usually 3 to 6 days

More infos on your Right of withdrawal

So that you can benefit from BRAINEFFECT as quickly as possible, we usually send your order as an insured package via DHL.

In Austria, your products will reach you reliably via Hermes. After your order leaves our logistics center, you will receive an email with a tracking number that you can use to check the delivery status.

When entering your delivery address, click Send to a Packstation .
Please note, however, that you must be registered as a DHL customer to use this service.

As soon as your package is on its way to you, we will send you an email containing your personal tracking link.

More info on the money-back guarantee

First of all, we'd like to apologize for this incident. We make mistakes sometimes, too.

To ensure we can process your request as quickly as possible, please go to our contact page and fill it out completely. We will then contact you via email.

You can sign up for our free newsletter at any time! To do so, go to any page in our webshop; our newsletter is linked in the bottom left corner.

To unsubscribe from the newsletter, scroll to the bottom of any email and click the corresponding link – done! (But you might want to reconsider first.)