FAQs

For each product, you'll find important information on the product page , as well as a specific product FAQ with the most frequently asked questions and answers about how to take it and its effects. If you can't find what you're looking for there, simply send us an email: service@brain-effect.com. You can reach us Monday - Friday from 9:00 a.m. to 5:00 p.m.! We'll get back to you as soon as possible.

Dietary supplements generally only take effect after several days or weeks of use . Therefore, we only offer trial sizes of certain products. You can find these in our online shop.

If you can't find a trial size of your favorite product, this is usually a sign that you need to take it over a longer period of time to fully benefit from its effects. We offer our 60-day money-back guarantee for these products! This gives you the opportunity to test the product at your leisure and integrate it into your daily routine

You can find out whether a product is suitable for your diet on the corresponding product page.

Unless a specific date is listed under the respective item in the webshop, we unfortunately cannot provide any more precise information. However, you can provide us with your email address, and we will let you know as soon as the item is available again.

Simply add yourself to the waiting list on the respective product page and we will do our best to have your desired product back in stock soon.

You can enter your discount code in the mini-cart or at checkout.

Most of our discounts are time-limited and can only be redeemed during a specific period.

Please note: Only one discount code can be applied per order. This also applies to coupon codes that you have activated through our rewards program (VIB Club).

Discounts on multipacks are automatically applied in the shopping cart. As these packs already offer a price advantage, they are generally excluded from further promotions (unless stated otherwise). Combining them with additional discount codes is therefore not possible; as soon as a code is applied, the regular individual price automatically serves as the basis for calculation.

You don't need a customer account to order products through our webshop. However, it's useful in certain situations, such as checking the status of your order.

To do so, simply go to the webshop (top right) and click on Create Account - one or two clicks - done.

Since your order is packaged and handed over to DHL or Hermes for shipping immediately after completion, it cannot be canceled. Should you still want to return it or are dissatisfied with our products, you can either exercise your right of withdrawal or take advantage of our money-back guarantee.

To ensure you receive your package as quickly as possible, it will be packed and labeled immediately after your order is placed.
Therefore , product customization is unfortunately no longer possible after the order has been completed.

To ensure you receive your package as quickly as possible, it will be packed and labeled immediately after your order is placed. Therefore, unfortunately, it is not possible to change your address after the order has been completed . However, if it's any relief, orders with minor address errors, such as transposed digits in the postal code, etc., can still be delivered in many cases.

Is all the information correct except your house number?

Then simply go to your tracking link and select "Deliver to a neighbor" and enter your correct house number there.

Our shipping process is automated to process each order as quickly as possible. Therefore, we unfortunately cannot combine separate orders into a single package.

There can be several reasons for this. In this case, please send us an email to service@brain-effect.com with a description of the device you're using (tablet, mobile phone, PC) and the browser you're using (Google Chrome, Safari, Firefox, etc.), and ideally include a screenshot. This will help us better identify the problem and find a suitable solution more quickly.

For orders to Switzerland, 0% VAT is shown on the invoice. However, the final price displayed in the shop remains unchanged.

In addition to Germany, we supply the following countries with the BRAINEFFECT: Austria, Switzerland, Belgium, the Netherlands, Luxembourg, France, Portugal, Spain, Italy, Denmark and Poland .

The delivery time within Germany is usually 2 to 3 working days, to France 3-5 woking days and to all other countries mentioned above usually 3 to 10 working days

For deliveries to non-EU countries, additional customs duties, taxes and fees may apply, which are not included in the purchase price. These costs are to be borne by the customer. A refund by the seller is excluded.

More infos on your Right of withdrawal

So that you can benefit from BRAINEFFECT as quickly as possible, we usually send your order as an insured package via DHL.

In Austria, your products will reach you reliably via GLS. After your order leaves our logistics center, you will receive an email with a tracking number that you can use to check the delivery status.

When entering your delivery address, click Send to a Packstation .
Please note, however, that you must be registered as a DHL customer to use this service.

As soon as your package is on its way to you, we will send you an email containing your personal tracking link.

Yes, absolutely! You keep 100% control over your routine – with no commitment or deadlines. 

In your customer account, you can easily adjust your subscription yourself at any time with just a few clicks:

• Skip a delivery: Still have enough stock at home or heading out on vacation? Simply skip your next shipment with a single click—no hassle, no questions asked.
• Swap your flavor: Craving some variety? Easily switch to a different flavor in your account before your next automatic shipment goes out.
• Cancel anytime: There is absolutely no minimum term. You are in full control and can cancel your subscription whenever you want—instantly and stress-free.

No, shipping is permanently free for you. As an active subscriber, you pay zero shipping fees for your subscription deliveries. What’s more: free shipping also applies to all other manual orders you place in between – as long as your subscription is active.

We take sustainability and food waste very seriously. Many products remain completely safe, tasty, and of flawless quality well beyond the printed date. Therefore, before disposing of a product, we follow a strict process to check whether we can responsibly extend its shelf life. In doing so, we conserve resources without compromising on quality.

Safety is our top priority. Every product batch whose best before date is extended undergoes a rigorous, multi-stage testing process by our Quality Management (QM) and Quality Assurance (QA) teams:

• Laboratory analyses: We commission an independent, accredited laboratory to analyze all relevant microbiological parameters.
• Strict benchmark values: We adhere strictly to the target and warning values set by the DGHM (German Society for Hygiene and Microbiology). A product’s shelf life is only extended if it seamlessly meets these stringent criteria.
• Ingredients: We test in the laboratory to ensure that all key ingredients (such as vitamins or live bacterial cultures) are still present in the full, promised amounts.

No. Our standard for extending shelf life is extremely high: as a customer, you shouldn't notice any difference at all.

To guarantee this, our product team conducts a sensory panel test in cooperation with Quality Assurance. The product's taste, smell, appearance, and solubility are evaluated in detail. Whenever possible, we use a freshly produced batch as a direct comparison (reference). The product is only approved for extension if the results are absolutely identical.

Yes, absolutely. Through the combination of independent laboratory analyses and our internal sensory tests, we guarantee flawless hygiene standards and our usual premium quality. You receive a product that is safe and completely fully functional.

More info on the money-back guarantee

First of all, we'd like to apologize for this incident. We make mistakes sometimes, too.

To ensure we can process your request as quickly as possible, please go to our contact page and fill it out completely. We will then contact you via email.

You can sign up for our free newsletter at any time! To do so, go to any page in our webshop; our newsletter is linked in the bottom left corner.

To unsubscribe from the newsletter, scroll to the bottom of any email and click the corresponding link – done! (But you might want to reconsider first.)